Reporting status is not the same as driving decisions
A programme board can review actions, note RAG status, and still miss the decisions that determine whether a CCaaS or UCaaS programme will deliver. Effective governance asks whether the current plan is still credible and what would need to be true for it to hold.
The RAG rating problem
Amber often becomes a politically comfortable place for workstreams that are genuinely in difficulty. Good governance makes accurate reporting safer than comfortable reporting, so risks are raised while they can still be managed.
Independent oversight
An independent programme reviewer can assess progress without the relationship pressure that affects internal and supplier teams. That does not replace internal programme management; it gives the executive sponsor another lens on programme health.