Positioning
HiSynergy is a supplier-independent contact centre and customer engagement consultancy incorporated in 2003. The work helps CEOs, CIOs, CTOs, procurement teams, contact centre leaders, and transformation sponsors make better technology decisions before, during, and after change.
Support covers independent assessment, customer engagement strategy, CCaaS and UCaaS supplier selection, contact centre RFP and tender support, programme governance, WFO, AI readiness, commercial modelling, and post-implementation optimisation.
The work is designed for buyers who need practical scrutiny of supplier claims, implementation assumptions, operating-model impact, customer experience, governance, and total cost.
Who HiSynergy works with
Clients are typically mid-to-large organisations in the UK and USA where the investment is significant and the internal team needs an experienced, independent view.
Typical situations include board assurance before budget is committed, a CIO or CTO wanting an independent view of a supplier proposal, a procurement team running a CCaaS or UCaaS tender, or a programme that has stalled, moved over budget, or needs stronger supplier governance.
Experience
HiSynergy draws on more than 20 years of delivery experience across contact centre architecture, enterprise voice, CCaaS, UCaaS, WFO, customer engagement transformation, service optimisation, financial modelling, and programme governance.
That experience spans practical work with large organisations including HSBC Global, HomeServe, AXA UK, Marks & Spencer, Yell, Cornish Mutual, Direct Line Group, Royal Bank of Scotland, Equiniti, and Prudential.