Over the past 20+ years in the contact centre industry, providing independent consultant services, CIO consulting and programme management consultancy, we have gained extensive knowledge and contacts within the contact centre UK and global market place. This enables us to identify the appropriate CCaaS, CXaaS, WFO and UCaaS solutions to meet your requirements.
The provision of CIO consulting and project management consulting services has given us access to a wide range of Executives and CC SMEs. As part of our work, we are frequently asked to support independent assessment of existing environments, supplier selection and RFP processes, and programme governance during delivery. Below we’ve shared answers to a number of common questions raised during customer engagements.
