HiSynergy provides independent RFP and requirements definition services for contact centre and telephony programmes, ensuring organisations select technology that genuinely fits their operational, commercial and strategic needs.
We lead structured, supplier-agnostic RFI and RFP processes, defining clear requirements, evaluating supplier responses, and supporting confident decision-making across architecture, commercials and delivery risk.
This service is typically engaged when organisations need independent ownership of a technology selection process and want to avoid supplier-led bias, incomplete requirements, or decisions that later prove difficult to deliver.
We are commonly asked to support:
HiSynergy acts as the independent owner of the requirements and selection process, working alongside internal stakeholders to ensure decisions are evidence-based and commercially sound.
Our support typically includes:
Unlike system integrators or supplier-aligned advisors, HiSynergy operates independently of technology providers.
This allows us to challenge assumptions, test supplier claims, and ensure that shortlisted solutions are not only attractive on paper, but realistic to implement and operate in practice.
Our recommendations are shaped by delivery experience as much as technical design, reducing the risk of cost escalation, scope erosion or programme failure later in the lifecycle.
By the end of the Define phase, organisations have:
This service is often followed by programme governance and delivery support, ensuring decisions made during selection translate into successful outcomes.
