Making complex
change simple

HiSynergy is an independent contact centre and telephony consultancy helping organisations design, select and deliver the right customer engagement technology.

We specialise in contact centre, telephony and carrier architectures, supplier-agnostic RFP processes, and programme governance for complex transformation initiatives. Our role is to provide clear, impartial advice, challenge supplier-led approaches, and ensure technology decisions are commercially sound and deliverable in practice.

We work with organisations across the UK, supporting leadership teams when the stakes are high — whether assessing current environments, running competitive technology procurements, or governing delivery programmes to successful outcomes.