HiSynergy Consulting is an independent contact centre and customer engagement consultancy, established in 2003 and based in the City of London. For over 20 years we have provided impartial, supplier-agnostic guidance to CEOs, CIOs, CTOs, IT Communications Directors and their teams, helping organisations evaluate technology, run competitive procurement processes, and govern complex transformation programmes.
We work with a broad range of stakeholders, from procurement and IT teams to executives, suppliers, and programme boards, providing the independent expertise needed to keep complex technology decisions on track. We have no commercial relationships with contact centre or telephony suppliers, which means every recommendation we make is objective and in our clients’ best interests.
Our consultants bring hands-on experience across contact centre architecture, enterprise voice, CCaaS and UCaaS transformation, and programme governance, gained working with large organisations including HSBC Global, HomeServe (Group, UK, USA & Spain), AXA UK, Marks & Spencer, Direct Line Group, Royal Bank of Scotland, Equiniti, and Prudential.
That depth of delivery experience, spanning technical design, competitive procurement, and programme governance at enterprise scale, means our clients receive practical advice grounded in real-world outcomes, not theory.
We support mid-to-large organisations, predominantly in the UK and USA, navigating high-stakes technology decisions, typically where the investment is significant, the internal team needs independent expertise, or where a previous programme has stalled or underdelivered.
Our clients typically include:
If your organisation is evaluating contact centre technology, running an RFP, or managing a complex delivery programme, we’d welcome a conversation.
